Here you can access a guides providing an overview of the HUG2 customer journey, together with detailed guides explaining each of the steps in more detail.
Customer Journey Overview
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Customer Journey Stages
Please click the arrows to view each of the guides:
Customer Journey Downloads
Please click the document name to download the individual PDF file for that customer journey stage:
|Customer Journey Summary|
|Stage 1 – Application|
|Stage 2 – Assessment|
|Stage 3 – Home Assessment Report|
|Stage 4 – Suitability & Agreement|
|Stage 5 – Installation|
|Stage 6 – Completion of Works|
|Stage 7 – Continue Improving|