Here you can access a guides providing an overview of the HUG2 customer journey, together with detailed guides explaining each of the steps in more detail.

Customer Journey Overview

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Customer Journey Stages

Please click the arrows to view each of the guides:

Customer Journey Downloads

Please click the document name to download the individual PDF file for that customer journey stage:

Document
Customer Journey Summary
Stage 1 – Application
Stage 2 – Assessment
Stage 3 – Home Assessment Report
Stage 4 – Suitability & Agreement
Stage 5 – Installation
Stage 6 – Completion of Works
Stage 7 – Continue Improving